Time for a very special place.
This year’s Sanctuary is built around the idea of time - time away from the everyday, time in nature, time in the water, and time to experience Palau properly. Compared with previous years, this one is much more about destination, scenery, marine life, and the overall feeling of being somewhere genuinely special rather than spas and pampering.
The Sanctuary: Palau runs from 12th May to 21st June, with the Travel Associates exclusive element continuing through to the end of June. The core purpose of the campaign is to drive increased sales during this challenging period, using Palau and the wider Pacific as the hook (closer-to-home destinations), while also giving people a strong incentive to engage more actively through Room-Res.
Everything you need to know!
The Sanctuary: Palau offers 8 agent fam places. Please note that Travel Associates has 1 exclusive place and an exclusive sub-campaign that runs through the end of June to align with their own "Closer to Home" activity.
There are three ways agents can win a place on The Sanctuary.
One spot will go to the Palau Booking Champion - This place goes to the advisor who books the highest total Palau TTV during the campaign period. It is the clearest direct path into the trip and is there to reward the strongest Palau performer across the full campaign window.
If two advisors finish on the same Palau TTV (or $0), the tie is decided by looking at their wider Oceania booking performance over the same period. The winner of this place also receives a Platinum Tier upgrade.
One spot will go to the Palau Content Champion. This place is there to reward the advisor who helps get Palau in front of clients and keeps the destination visible during the campaign. To be in the running, advisors can create a quote, share a quote, or post Palau content on their chosen social channel, including Facebook, Instagram, or LinkedIn.
ach qualifying action is another entry into the draw, but it only counts if the activity is emailed to palau@room-res.com during the campaign period. The key thing for the team to remember is that this one is based on visible campaign activity, not booking value.
The remaining 5 spots will be awarded through the Room-Res Booking Champion draw. This is the volume-based pathway into the trip. For every 20 confirmed and paid bookings made during the campaign period, the advisor earns 1 entry into the draw. There is no cap, so the more bookings someone makes, the more entries they build up over the course of the campaign.
Travel Associates Exclusive Extension
Travel Associates has one exclusive place in play, sitting outside the main campaign allocation.
While the core Sanctuary campaign runs from 12 May to 21 June, the Travel Associates push will be communicated separately from the core campaign, directly to TA only. This ties in with their own "Closer to Home" in-store campaign running throughout June, giving us the chance to extend Sanctuary into that final week with a more tailored push and a guaranteed exclusive place for the network.
So, in practice, Travel Associates advisors remain part of the wider Sanctuary campaign but also have a dedicated additional pathway into the hosted trip, supported by TA-specific creative, landing page activity, and eDMs designed to drive that final push through Room-Res. The guaranteed spot could be in addition to any of the other ways of winning (not mutually exclusive)
Travel Associates Exclusive Spot
Travel Associates advisors have one dedicated, exclusive place up for grabs. This unique spot will be awarded to the Travel Associates advisor who books the highest TTV during the campaign period.
And Everyone Gets This...
Not every reward in The Sanctuary is about winning a place. We always like to make sure there is something in it for everyone, and this year is no different.
Any advisor who books Palau jumps to Platinum Tier
Any agent who books a Palau destination during the campaign period and reaches 20 confirmed, paid bookings overall will receive a Platinum Tier upgrade. This sits outside the main trip mechanics and is meant to give people an extra reason to put Palau front and centre with clients from the start.
Any advisor who hits 20 bookings earns $50 in Room-Res Rewards
Any agent who reaches 20 confirmed and paid bookings during the campaign period will receive $50 in Room-Res Rewards. This is a separate campaign-wide reward and sits outside the trip qualification, so it ensures there is still something in it for people even if they do not win a place.
Because while The Sanctuary may be built around something extraordinary, we still like to make sure everyone has the chance to come away with something.
Winners will be contacted directly and announced after the promotion closes.
The Prize on Offer
The Sanctuary: Palau is an amazing rewards trip.
It is built around two distinct sides of the destination, giving agents the chance to experience Palau across two stays. The overall focus is on remote-island beauty, pristine waters, rich marine life, and the kind of scenery that makes the destination feel genuinely special.
Sunrise to Sunset
The Sanctuary journey in Palau unfolds across two distinct stays, giving the winners the chance to experience different sides of this extraordinary destination from the moment they arrive.
The first four nights - Palau Sunrise Seaview Landison Retreat
The trip begins with four nights at Palau Sunrise Seaview Landison Retreat. This is the first hotel in the itinerary and sets up the sunrise side of the experience, with ocean views, daily breakfast, and the slower pace we want people to associate with the start of the trip.
The final four nights - Palau Pacific Resort
The second half of the trip moves to Palau Pacific Resort for the final four nights. This is the sunset side of the itinerary, bringing in beachfront luxury, daily breakfast, and a different side of the destination to round out the experience.
Working with Palau Visitors Authority
Palau Visitors Authority is the destination partner working with us on this year’s Sanctuary campaign.
Their role is to help bring the Palau story to life across the campaign, support destination messaging, and work with us on how Palau is represented through the landing pages, webinar, and wider promotional activity. They are also supporting the hosted trip itself, helping shape the destination experience behind the campaign.
Working with Qantas
Qantas is working with us as flights partner for this year’s Sanctuary.
Their role is to support the campaign’s air component, take part in the webinar, and help strengthen the overall journey story behind the promo. Having Qantas involved also adds real external weight to the campaign, giving us a strong partner name to talk about with agents and reinforcing the quality and credibility of the wider launch.
How we are telling The Sanctuary story...
The Sanctuary: Palau is being supported through a full campaign mix, designed to keep the promo visible from launch through to close. That includes launch activity, partner support, direct comms, onsite promotion, and follow-up channels that keep building awareness and momentum across the full campaign period.
The approach is not reliant on one touchpoint. It is being pushed through webinar activity, eDMs, paid and contra advertising, homepage MPU placement, Pendo, Check-In, merchandising pages, and Missions, so the campaign stays in front of agents in different ways and at different moments throughout the promotion.
Webinar launch
The campaign launched with a dedicated webinar designed to reveal the destination, introduce the partners, and walk agents through how The Sanctuary: Palau works. This gave us a strong opening moment, helped build intrigue ahead of launch, and gave agents the full picture from day one.
eDMs
Email is doing a lot of the heavy lifting across the campaign, from launch comms and reminder sends through to partner-led messaging and targeted follow-up. This keeps the promo moving across the full window and gives us multiple opportunities to bring agents back to the campaign page.
Travel Daily advertising
Travel Daily advertising gives the campaign broader trade visibility outside our owned channels. The placements are there to help keep The Sanctuary: Palau in market, reinforce the main creative idea, and make sure the campaign stays visible as agents move through the launch period.
Homepage MPU
Homepage MPU placement gives us a constant onsite reminder across the campaign period. This keeps The Sanctuary visible to agents already using the platform and gives us a simple way to drive traffic straight into the campaign and related merchandising content.
Pendo
Pendo is being used as a simple in-platform campaign prompt, shown the first time an agent logs in before being dismissed. It is not segmented or behaviour-based this time, but it still gives us a useful on-site touchpoint and helps ensure the campaign is seen within Room-Res, rather than relying solely on external channels.
Check-In
Check-In gives the campaign another owned channel touchpoint, helping keep Sanctuary visible in a format agents already engage with regularly. It also helps reinforce the message that this is a core Room-Res campaign, not just a one-off launch push.
Missions
Missions are there to support campaign momentum throughout the promotional period. They give agents another reason to stay engaged, keep activity moving week to week, and tie behaviour back into the wider campaign mechanics.
Merchandising pages
The merchandising pages extend the campaign into bookable product, giving agents a practical way to move from inspiration into action. They also let us support Sanctuary with sharper regional content, destination-led pages, and rates that help keep Palau and the Pacific on the radar.
Social media toolkit
The social media toolkit gives agents ready-made content they can quickly use on their own channels. This helps extend Palau visibility beyond our direct audience and gives the campaign another layer of reach through advisor-led promotion.
Partner support
Partner support helps strengthen the campaign at every stage, from webinar participation and destination content through to flights, property messaging, and wider credibility. It also makes the promo feel more joined up and gives agents clearer reasons to engage with the destination itself.
Terms & Conditions for Room-Res: The Sanctuary - Palau
The Sanctuary: Palau is a Room-Res promotion for eligible bookings made during the campaign period.
We’ve written these Terms & Conditions in plain English on purpose. No hidden gotchas, no tricky wording, and no burying the important stuff. If you’re taking the time to read them, we want you to feel clear on exactly how the promotion works, what counts, and what to expect.
The promotion runs from Tuesday, 12th May 2026 to Sunday, 21st June 2026 inclusive. Only eligible activities completed within this period will count.
Part 1: The Sanctuary: Palau hosted experience
There are 7 places available on The Sanctuary: Palau.
Travel dates are Saturday, 26th September 2026 to Sunday, 4th October 2026.
The hosted experience will include a Palau itinerary with partner accommodation and hosted elements, with final details confirmed closer to travel. Final itinerary details and inclusions will be shared with winners once confirmed.
Some meals, drinks, personal expenses, optional activities, and any items not listed on the final itinerary will be at the winner’s own expense.
Prize travel that occurs on Qantas is subject to Qantas’ General Conditions of Carriage, and terms and conditions will apply.
Prizes are non-transferable and cannot be exchanged for cash or credit. If a winner is unable to attend, Room-Res reserves the right to reallocate the place.
Part 2: How the places are awarded
The 7 places will be awarded as follows.
1. Palau Booking Champion
One place will go to the person with the highest total transaction value (TTV) booked to Palau during the promotional period.
If there is a tie on Palau TTV, it will be decided on Oceania booking performance during the same period.
The Palau Booking Champion will also receive an upgrade to Platinum Tier.
2. Palau Content Champion
One place will be awarded through a draw linked to the qualifying Palau campaign activity.
Eligible activities include Create Quote, Share Quote, and social media posts featuring Palau content.
To be counted, all qualifying quote activity and social media posts must be emailed to palau@room-res.com during the promotional period. Social media activity may be shared on the participant’s chosen channel, including Facebook, Instagram, or LinkedIn.
Only activities received within the campaign dates will be eligible. Room-Res reserves the right to verify that all submitted activity is genuine and campaign-related. Duplicate, incomplete, misleading, or non-genuine submissions may be excluded.
3. Room-Res Booking Champion draw
The remaining 5 places will be awarded by a draw.
You will receive 1 draw entry for every 20 confirmed and paid bookings completed during the promotional period.
There is no cap on the number of draw entries you can earn.
For example, 20 bookings = 1 entry, 40 bookings = 2 entries, and 60 bookings = 3 entries.
Draw winners will be selected after the campaign closes and once all qualifying bookings have been verified.
Part 3: Everyone gets this
The Sanctuary: Palau is not just about winning a place. We like to make sure there is something in it for everyone, and this promotion is no different.
Platinum Tier Boost
If you book any Palau destination during the promotional period and make 20 confirmed and paid bookings in total during the same period, you will receive an upgrade to Platinum Tier.
$50 Rewards Bonus
If you make 20 confirmed and paid bookings during the promotional period, you will receive $50 in Room-Res Rewards.
The $50 Room-Res Rewards bonus is awarded once only per person for this promotion. Making more than 20 bookings does not increase this bonus amount.
All qualifying bookings must be confirmed and fully paid within the promotional period to count toward these rewards.
Room-Res reserves the right to verify all qualifying bookings before applying Platinum Tier upgrades or Room-Res Rewards bonuses.
Part 4: Missions
Missions may form part of The Sanctuary: Palau during the campaign period.
Mission details, rules, and any related rewards or mechanics will be communicated during the campaign.
Unless Room-Res states otherwise, completing a Mission does not guarantee a place or replace the winner pathways set out in these Terms & Conditions.
Room-Res reserves the right to introduce, update, remove, or extend Mission mechanics during the campaign.
Part 5: Booking eligibility
Only bookings confirmed and fully paid during the promotional period of 12th May 2026 to 21st June 2026 inclusive will count toward qualification, draw entries, and campaign performance.
Bookings made under a Book Now, Pay Later arrangement will only be eligible if they are paid in full before the campaign closes.
It is your responsibility to ensure all qualifying bookings are fully paid before the closing date.
Cancelled, refunded, reversed, fraudulent, duplicated, test, or unpaid bookings will not count.
Room-Res reserves the right to audit and verify all bookings before confirming winners.
Part 6: Winner selection and notification
All winners will be determined after the campaign closes and after all relevant activity has been verified.
This includes verification of paid bookings, Palau Total Transaction Value (TTV), Oceania tie-break performance where required, quote activity, shared quote activity, Facebook share submissions, and draw eligibility.
Winners will be notified by email and phone on or after [insert winner announcement date].
If a winner cannot be contacted, declines the prize, or is found to be ineligible, Room-Res reserves the right to award the place to another eligible participant.
Part 7: Hosted experience expectations
The Sanctuary: Palau is a professionally hosted travel experience.
Winners are expected to participate in scheduled hosted activities, act professionally and respectfully at all times, follow instructions from Room-Res and campaign partners, and behave in a way that reflects positively on Room-Res and the travel industry.
Failure to do so may result in forfeiture of the prize and exclusion from future Room-Res campaigns, incentives, or hosted events.
Part 8: General terms
Room-Res reserves the right to amend, suspend, extend, substitute, or cancel any part of the promotion where required, including campaign dates, mechanics, winner pathways, draw structure, partner participation, inclusions, and travel arrangements.
All decisions relating to eligibility, qualification, submissions, draw entries, campaign outcomes, and prize allocation are final and remain at the sole discretion of Room-Res.
By participating in the promotion, you confirm that you have read, understood, and accepted these Terms & Conditions.
Part 9: Privacy
By participating in The Sanctuary: Palau, you consent to Room-Res collecting and using your information for campaign administration, winner selection, prize fulfilment, and related communications.
Room-Res will not share personal information with third parties except where required for campaign administration, prize delivery, or where consent has been provided.
Need help?
Please contact your Room-Res representative or email palau@room-res.com for campaign-related queries.
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