Hotels

Find the right stay.
Book with confidence.

Start with your client’s destination and dates. Compare the room, the inclusions and the booking conditions, then choose the stay that fits their trip.

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Start with the trip

A few details. A better shortlist.

Enter the stay details

Log in to Room-Res and open the hotel search. Enter the destination or hotel, check-in and check-out dates, and the number of rooms and guests. Include children’s ages where requested.

Narrow the results

Use the filters available in your search to focus on the properties and rooms that suit your client. Check the location as well as the property description before making your shortlist.

Open the room options

Review the available room types and rates for your selected property. A similar room name does not always mean the same inclusions or booking conditions.

Look beyond the headline price

Compare the whole stay.

Check these details together so you can make a clear recommendation to your client.

Room and occupancy

Check the room description, bedding information and permitted number of guests. If a particular setup is essential, ask the support team to confirm it before booking.

Meals and inclusions

Read what is included with the selected rate. Check breakfast and any other meals or benefits rather than relying on the property’s general facilities list.

Cancellation conditions

Read the policy for the exact room and rate you are choosing. Note the cancellation deadline and any charges that apply. Conditions can differ between options at the same hotel.

Payment and total cost

Review the total, currency, payment timing and any additional charges shown in the booking details. Check whether any amounts are payable at the property and explain these to your client.

One final check

Make sure the details match the trip.

Before confirming, review the hotel and location, travel dates, room type, guest names and occupancy.

Check the selected rate’s inclusions, cancellation conditions, payment information and total cost with your client.

Submit the booking through Room-Res and review the confirmation and booking status. Keep the booking reference with your client’s trip details.

If you need time to present the options, use Quote Builder to prepare your client’s quote. A quote is not a confirmed booking.

Keep the details handy

Your booking. Easy to find again.

Open Reservations & Sales in your Room-Res account, find the booking and select Manage to review its details and the options available.

For questions about a booking, contact the US support team with the booking reference and a clear explanation of what you need. If a request is urgent, call the team.

Open Reservations & Sales Contact support

A little clarity

Good questions before you book.

Does every rate include breakfast?

No. Read the inclusions for the specific room and rate you select. The hotel having a restaurant does not mean meals are included.

Are all bookings refundable?

Cancellation conditions vary. Check the policy for your selected option before confirming and explain any deadlines and charges to your client.

Can I request a particular bed or room location?

Read the room description and contact support if something is essential. Requests are subject to availability and hotel confirmation; do not promise a request has been fulfilled without confirmation.

Read the Special Requests guide.

Where can I get help with an existing booking?

Start with Reservations & Sales and select Manage beside the booking. For assistance, email us.support@room-res.com or call 1 888 788 9644.

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