Live chat hours
Monday–Thursday, 9 am–midnight EST. Friday, 9 am–5 pm EST.
If you cannot see the chat bubble, you may be visiting outside live chat hours. Sign in to Room-Res during these hours to start a conversation.
Room-Res support
Real people.
Real people.
In your corner.
Get practical help with bookings, payments and the tools you use every day. Our support team is here to help you keep your clients moving.
Your support team
Telephone support is available 24 hours a day.
Call 1 888 788 9644Email us.support@room-res.comChat during the day. Call around the clock.
Call around the clock
For telephone support, call 1 888 788 9644. You can also email us.support@room-res.com with your booking details.
A little help. A smoother day.
Booking questions
Get help with amendments, passenger details and booking requests.
Payment support
Contact the team if you have a payment issue or a question about a booking.
On-the-spot issues
If your client needs help while traveling, contact the team with the booking reference and details of the issue.
A few useful answers.
Where is my customer voucher?
Your voucher is emailed to you and is also available from the booking confirmation and Reservations section. Check whether your browser is blocking the voucher window.
How do I reset my password?
Use the password reset link in the sign-in box. Enter your email address and follow the link sent to your inbox.
How do I cancel a booking?
Open Reservations & Sales, find the booking and review the cancellation conditions before choosing Cancel booking. Any refund due goes back to the original payment method.
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