Multi-Day Tours FAQs
Get comfortable with searching, comparing and booking tours through your EVO Plus booking site.
For EVO Plus members using the Room-Res-powered booking site. Available products, tools and options depend on your booking access. Follow the details and conditions shown when signed in.
Who provides the tours?
The standard Room-Res touring range is backed by Musement, part of TUI. Check the selected tour for the local operator, inclusions and conditions.
What types of tours are available?
The standard range includes guaranteed departures, private tours, self-drive tours and city breaks. Check the options available through your EVO Plus booking access and the details of the selected tour.
How are tours sorted and filtered?
Use the sorting and filtering options shown in your tour search results. Compare the destination, dates, duration, tour style and inclusions to find a suitable option.
Can I book now and pay later?
Where Book Now, Pay Later is offered for your selected tour and booking access, follow the displayed payment deadline and conditions. Do not assume that every tour can be held without a deposit.
How do I search for a tour?
Use the tour search available in your EVO Plus booking site. Choose the destination, dates and traveller details, then review the matching tours and availability.
What information is shown in the search results?
Review the tour name, duration, tour type, itinerary, inclusions and price shown for your passenger selection. Open the tour to check its full details and booking conditions.
How do I book a tour?
Open the selected tour and check the departure date, passenger details, room options, inclusions and payment and cancellation conditions. Follow the booking steps shown in your account and review the confirmation and booking status.
How do Room-Res Rewards apply?
Where Room-Res Rewards is available through your EVO Plus booking access, check the eligible products, points and terms shown in your account. EVO Plus membership and Room-Res Rewards are separate.
Where can I get help?
Contact the US support team for help with a tour or booking. For an existing booking, have the booking reference and a clear description of your question ready. Call the team for urgent booking support.