Room-Res / New Zealand / Special requests
The little detailsmatter.
Bedding preferences, a high floor or a late arrival. Send the request against the right booking so the team can pass it to the hotel.
Open Reservations & Sales, then select Manage.
Choose Submit Enquiry, then Special Request.
Requests are not guaranteed. Confirm essential requirements before booking.
Your NZ guide
Add a request to the right booking.
Special requests can include bedding preferences, a high floor or a late check-in. Requests depend on availability and the hotel’s discretion, so they are not guaranteed.
- Open Reservations & Sales and find the booking.
- Select Manage on the right-hand side.
- Open Submit Enquiry and select Special Request.
- Describe what your customer needs, then select Submit.
We will pass the request to the hotel. If it is essential, such as an accessible room, contact us before booking so we can confirm it with the hotel first.
Keep us in the loop.
Contact the team if you need help or want to suggest an improvement to the platform.