Introducing Top-Tier Support

At Room-Res.com, we believe every travel agent should get great support – and that’s what we’re here for.

We’ve made things better with support available 24/7. That means faster replies, more problems solved, and a smoother day for you. Rest assured - our friendly team is here to help whenever you need it.

We’ve got your back, every step of the way.

Get to know some of our team

Meet the rest of the team

Cara McCombs

Sydney Office

Bianca Marin

Sydney Office

Isla Martirez

Sydney Office

We’re Proud to Be Rated 4.57 Stars for Our Support 🌟

Don't take our word for it!

"Ashleigh answered the phone quickly and was onto the issue immediately. keeping me informed throughout the process"

- Jade (Main Beach Travel)

"Cara (team leader) was amazing. she answered all my questions in a quick manner."

- Tegan (Helloworld)

"Isla has always been amazing getting things sorted for me and keeping me in the loop couldnt ask for better service"

- Amber (RAA)

Feature Room-Res Others
US-Based Support ✅ ❌
24/7 Help ✅ ❌
4.57-Star Rated ✅ ❌
Fast Replies ✅ ❌

FAQs

Where do I find my customer voucher?

Your customer voucher will be emailed to you. There is also a link to it on the confirmation page after you have made the booking, and from within your Reservations section. If you are clicking one of these links but not seeing the voucher, then it is likely that you have a pop-up blocker on your browser that is stopping your voucher from opening.

How do I reset my password?

You can reset your password using the link at the bottom of the sign-in box. Enter your email address, and you will receive a link to reset your password. If you are still having issues.

How do I cancel my booking?

You can cancel your booking by clicking on the ‘Cancel booking link’ next your booking on the Reservations and Sales Report tab. Any refund due will be issued to the original form of payment (credit card or eNett account) and should take around 3 working days to show

What is the difference between a net rate and an online rate?

Net rates display as the cost that you pay us for the hotel booking – you will need to add your margin to this rate. Our online commissionable rates are the rates that your customers are likely to see if they were to search online for themselves, and when you book these rates you receive a commission payment from us for the booking. The commission levels are displayed in the search results (commission per night) and on the payment details page (total commission that you will receive). All our rates and availability are dynamic, so to make sure we lock in your chosen room at a great low rate we take payment in full, straight away leaving you to send the voucher to your customer and move on to your next booking!

ROOM-RES SUPPORT TEAM HERE FOR YOU

HERE'S HOW WE CAN MAKE YOUR LIFE EASIER

As a Platinum Agent, you deserve top-tier support. Room-Res.com is designed to enhance your business and profitability with a responsive, round-the-clock service. We handle all the back-end details, ensuring any issues are resolved swiftly and professionally - so you can focus on delivering the exceptional service that keeps your customers returning.

Customer Care that Truly Cares
At Room-Res.com, our on-shore customer service team is made up of experienced professionals who have all worked with agents. We understand the challenges you face and are here to make your experience as smooth as possible.

Payment Problems

We know every e-commerce platform can have the occasional wobbly moment. And over the years we have seen them all, so we know exactly how to resolve an obscure error code from a payment gateway and resolve your issues in a timely fashion.

Booking Queries & Amendments We get it! Your client's travel plans change, passenger names can change, late requests to bookings etc., and we know how important it is to keep your client onside. That's why we'll do anything we can to help.

Immediate Response to On-the-Spot Issues Problems can arise that need quick attention, and we're here to help clear those obstacles. Our dedicated 24/7 team is ready to support you, ensuring that any issues are resolved promptly and efficiently.