Tools & features

Adding Special Requests..?
A little detail.
A more personal stay.

When you make a booking, sometimes you need to add a special request like a late check-out request or a double bed.

Because every client has their own kind of stay.

Little details.
Big difference.
Original graphic: add Special Requests directly into your bookings
Keep the hotel in the loop.
Your booking / the little details

A few simple steps.
A thoughtful finishing touch.

Follow these simple steps to add a special request to your booking.

The walkthrough / step 01

Find the booking.

Select your Reservations and Sales Report, and find the booking you want to add your Special Request to.

Original Room-Res walkthrough · screens may differ from the current platform.
The walkthrough / step 02

Open Special Requests.

When you click on the 'Edit' link in the Special Requests column a new box will open, which is where you add your request.

Original Room-Res walkthrough · screens may differ from the current platform.
The walkthrough / step 03

Send your request.

Once you have entered the information you want to pass on to the hotel directly, simply click the send button in the pop-up.

Original Room-Res walkthrough · screens may differ from the current platform.
The walkthrough / step 04

Check it was submitted.

You will see that your request has been registered, as at the top of the page you will see the message 'Special Request Submitted'.

Original Room-Res walkthrough · screens may differ from the current platform.
The walkthrough / step 05

Review the confirmation voucher.

You can review your request and see that your special request is now included in your Travel Confirmation Voucher.

Original Room-Res animated demonstration
Original Room-Res animated demonstration.
Original Room-Res walkthrough · screens may differ from the current platform.
For winning agents

Continual development of Room-Res.com

At Room-Res, we are continually looking at ways to improve our platform to make your life easier. If you ever think of any updates you'd like to see to our platform, simply get in contact and let us know. We guarantee that we'll add it to our development list, and items with the most requests move to the top of our list.

Got a little detail
to pass on?

Find the booking in your Reservations and Sales Report and add your special request.