Meet the team: Linda Lossing — the US archive

In our first edition of Meet the Team, we spoke to our Head of North America Operations, Linda Lossing. Our agent network across the US is growing rapidly, so we wanted to introduce you to the person who is in charge of building that growth...

Hi Linda. I appreciate your time and taking your evening out to chat with us today, let’s start by asking?

Where are you based and what’s your office like?
Our US Room-Res.com headquarters is based in sunny Tampa, Florida. Although some may consider our physical office to be small, we are a team that is always keen to provide excellent customer service to our US travel agent partners.

What area of the business do you manage?
As Head of North America for Room-Res, I oversee the operations, customer service, key account management and acquisition of new agency partners here in the United States.

How long have you been with Room-Res?
I joined the Room-Res global team in November of 2017, before the US launch of Room-Res, which followed in April of 2018.

Where have you worked before?
The travel industry must be in my blood, as I have been in the industry for several years. Initially, I owned a travel agency that primarily focused on corporate travel; although we also had leisure and groups departments. After selling the agency, I joined a large OTA where I held several roles; the last being head of their US and Canada travel agency program. I was with the previous organization for 9½ years before joining Room-Res.

Any vacation plans coming up in the next few months?
My husband, John and I are planning to take a European river cruise later in late Spring and currently exploring the various options and destinations that are available. I would welcome your suggestions?

How do you support your agents across the US?
Our US Room-Res team provides customer support by telephone and email 7 days a week. Also, and due to the distances and time-zones involved, we host regular Room-Res webinars for our agent partners, as well as in person and video training on an as-needed basis. You can always contact me if you would like any training too.

Why is Room-Res better than its competitors?
Unlike the majority of our competitors, the Room-Res booking platform was created specifically for travel agents. Consequently, it provides our agent partners with the opportunity to quickly identify not just the best rates, but also the most significant value in the market; which in turn allows them to increase their hotel margins. Also, to our user-friendly booking tool, we back it up with market leading agent support and personalized customer service that is available 24/7/365.

What makes Room-Res so appealing to US agents?
Our travel agents really like Room-Res for several reasons:
It's effortless to use in comparison to so many other booking platforms. The Room Res’ proprietary algorithms that sort through the incredibly extensive global inventory which provides our agent partners with the best value options. Increased hotel margins can often be 20%+, which is almost unique in our market. Obviously, our excellent customer service, which we take so much pride in delivering. And the continuous enhancements to the booking platform that are implemented as a result of our agent partners’ feedback. They feel part of the process, and one such example is the recent launch of transfers on Room-Res, which was widely requested and delivered over a short period. Service they simply don't get from other suppliers.

What do you love about Room-Res?
What’s not to love?? I love Room-Res’ entrepreneurial spirit and our “one team” philosophy regardless if you are based here in the US or at our other office in Sydney, Australia. I also really enjoy Room-Res’ commitment to our agent partners to deliver outstanding customer service, that enables them to go the “extra mile” to ensure they have happier repeat customers.

Thanks, Linda, for your time and telling us about what you do and how you keep Room-Res growing and. improving.

We look forward to catching up with another team member soon.

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