Watch the quick walkthroughFind your booking in Reservations & Sales, select Manage on the right and open the booking details. Use full screen for a closer look.
Start here
Find it. Open it. Manage it.
Your bookings live in Reservations & Sales. The recent reservations list shows the latest 100 bookings. Use a Booking ID or date range to find older results.
01
Open Reservations & Sales
Log in to your Room-Res account and select Reservations & Sales in the navigation.
02
Find the right booking
Search by Booking ID, agent or customer. You can also narrow the results by check-in date, booking date, booking status and rate type, then select Apply Filter.
03
Select Manage
Select Manage on the right of the booking row. A panel opens with the booking details, history, cancellation policy and enquiry options.
Reservations & SalesRecent Reservations
Booking IDCustomerProductBooking actions
Your Booking IDYour customerYour hotel booking
Look on the right⋯ Manage
Find your booking in the list, then select Manage at the far right of that row.
A quick check saves a wrong click. Confirm you have the right customer, property and dates in Booking Details before sending a request or cancelling.
A change of plans? Start here.
Send the right request. Keep the details together.
Open Manage, expand Submit Enquiry and choose the enquiry type that fits. Add the details in the text box, then select Submit.
Special Request
The little things that matter.
Ask about a bedding configuration, a high floor, late arrival or late check-in. Be specific about what your customer needs.
We’ll pass your request to the hotel. Requests depend on availability and the hotel’s discretion, so they aren’t guaranteed.
Something essential? If a request is essential, such as an accessible room, contact us before booking so we can confirm it with the hotel first.
Amendment Request
Need to change the booking?
For a flexible booking, select Amendment Request and tell us exactly what needs to change, such as moving check-in from one date to another.
Please allow 24 hours for us to get back to you. Non-refundable bookings usually can’t be changed, but we can ask the hotel on your behalf.
Submit Enquiry
Special Request Bedding, late arrival, high floor and more
Amendment Request Changes to dates or names
Additional Information Questions about the rate or room booked
Refund Request Follow up on your refund
Post Travel Complaint Raise an issue after the trip
Tell us what you need. Include the requested change and the details that will help us assist.
Submit
A close-up guide to the enquiry options shown in your booking panel. Send the actual enquiry from your Room-Res account.
Travelling within 48 hours, or need an urgent change? Please call us rather than waiting for an enquiry response.
Additional Information
A question about the booking?
Choose this option when you need more information about a booked rate or room.
Refund Request / Post Travel Complaint
Follow up in the right place.
Use Refund Request to follow up on a refund, or Post Travel Complaint to raise an issue after travel. Include the relevant details in your enquiry.
Before you cancel
Check the policy. Then make the call.
Find your booking in Reservations & Sales and select Manage.
Expand Cancel Policy and check the cancellation deadlines and charges for that booking.
If you wish to proceed, select Cancel Booking at the bottom of the panel.
What happens to the refund?
Any applicable cancellation penalties are deducted from the refund amount. Please allow up to 5 days for the refund to appear on your credit card.
Cancellation conditions vary by booking, so always read the policy shown for your reservation.
The paperwork, without the hunt
Your documents and history, close to hand.
Open Manage beside the booking to find these options.
View Confirmation
How do I get a copy of my invoice?
Select View Confirmation at the bottom of the panel to access the original agent invoice and confirmation.
View Coupon
Your booking coupon
Select View Coupon at the bottom of the panel to open the booking coupon.
History
Payments and refunds
Expand History to check payment information, the credit card used and any associated refunds.
Keep the booking moving
A few handy answers.
Why can’t I see an older booking?
The recent reservations list shows the latest 100 bookings. Search by Booking ID or use a date range to find older results.
Is a special request guaranteed?
No. We pass your request to the hotel, and it depends on availability and the hotel’s discretion. If it is essential, contact us before booking.
Can I change a non-refundable booking?
Non-refundable bookings usually can’t be changed. We can ask the hotel on your behalf, but a change isn’t guaranteed.
What if travel is within 48 hours?
Please call us if your request is urgent or travel is within 48 hours.
Need a hand with this one?
Have your Booking ID ready so the team can find the reservation quickly.
